What happens when a tenant reports maintenance?

From the first report through to a closed case.

Last reviewed: 12 August 2026

The workflow

The tenant reports the problem, the Property Manager triages it, the landlord approves where necessary, a contractor is allocated and an appointment booked.

Once work is completed the tenant confirms resolution, the invoice is recorded and the case is closed. Every step appears on the property activity timeline.

Regulations can change and circumstances vary. Move Forward Group provides property-management support but landlords should obtain specialist legal advice where required.

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